Overview
We want you to be happy with your purchase from Shahin Commerce. Our returns and refunds policy lasts 30 days from the date of delivery. If more than 30 days have passed since delivery, unfortunately we can’t offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. A receipt or proof of purchase is required.
Non-Returnable Items
- Perishable goods, personal care items, or products marked as final sale
- Gift cards
- Downloadable or digital products
How to Start a Return
To start a return, please contact us through our Contact Us page with your order number and reason for return. We will provide instructions on how and where to send your item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable number of business days. Please note that shipping costs are non-refundable, and you will be responsible for return shipping costs unless the item was defective or incorrect.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank or card statement again, then contact your payment provider, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us through our Contact Us page.
Contact Us
Questions about returns and refunds can be directed to us via our Contact Us page.
This is a general template. Update the timeframes and conditions to match your actual return process before publishing your site live.